FAQ's Regarding your Car, your Insurance, your Claim & your Repair.
Am I free to choose the Collision Repair Shop?
YES!! As the owner of a vehicle damaged in an accident, you are free to choose the shop where you wish to have your vehicle repaired. If, for example, your car has been towed to a particular repair facility, you are under no obligation to choose that shop for repair or refinish work
.Am I required to obtain 3 estimates?
NO!! It is a common misconception that three separate estimates are mandatory. It is not necessary to waste your time, or that of several shops getting multiple estimates. Simply select a repair facility that offers the R-M Warranty, and then notify your insurance agent, broker or company.
Must I notify my insurance company before authorizing any repair work?
YES!! Do not give the "Go Ahead" to any repair work without notifying your insurance company or agent. Be sure to report the damage and explain where the vehicle can be inspected.
Does every collision repair shop guarantee its refinish work?
NO!! Most collision shops guarantee their work to some degree. This may or may not include the paint job. Only quality collision and refinish specialists offer the R-M Refinish Warranty*, backed by BASF. Ask your shop to clarify any points about guarantees that aren't readily understood.
Should I inspect the work before driving away?
YES!! It is your responsibility to ensure the work done by the repair shop is satisfactory. Before driving away, be sure to follow these steps:
Can I expect my vehicle restored to its pre-accident condition?
YES!! Responsible auto insurance companies support your right to insist that your car, van or light truck is completely restored to its pre-accident condition. At quality collision repair centers, you can be confident the work will meet your expectations.